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Privacy & Cookies

General

The privacy policy applies to all use of our website and to all personal data registered via our website and in our store.

We take our obligations regarding your privacy and the processing and transfer of your personal data very seriously. We have therefore taken appropriate technical and organizational measures to ensure that the transfer and storage of data takes place securely.

We request that you read our privacy policy carefully because it states how and for what purposes we collect personal data. By providing personal data to us, you consent to the processing and transfer of personal data as described in this privacy policy. WoonStore is responsible for these processes. WoonStore can be reached by email customerservice@woonstore.nl

Registration of personal data

WoonStore records your data when you purchase products or services from us. Even if you use one of our free services on the website or leave your details in our store, they will be stored. Your personal data is stored separately in a central, electronic customer file of WoonStore.

We register your personal data in the following situations;

  • In our store when completing order forms, delivery forms and/or other forms.
  • When visiting our website.
  • When carrying out an assignment given to us.
  • When registering for marketing communications and/or our newsletter.
  • When completing application forms on the website.
  • When completing other contact forms on the website.

We may request and/or register the following information;

  • gender, first name, last name, street name, house number, zip code, place of residence, telephone number and e-mail address. Our servers may automatically record certain data, such as URL, IP address, browser type and language, and the date and time of your visit to our websites, including through the use of cookies.

Who has access to your data?

We may pass on your data to other parties. We only do this if it is really necessary for our services. It could be one or more of these parties:

  • Delivery partners
  • Assembly partners
  • Service partners
  • Suppliers
  • Payment partners
  • IT service providers

Finally, our delivery, assembly and service partner must come to your home to deliver, assemble or provide service to your product. Our supplier receives a reference to your purchase, and in some cases our supplier also comes to your home. Our payment partner receives your data to process the payment. Our IT service providers provide services such as Cloud storage, media and advertising services, maintenance of our website and processing reviews.

In suspicious situations we are obliged to share customer data with government authorities.

Use of personal data

The basis for the use of your personal data is your consent. In the case of an assignment given to us and/or an agreement concluded with us, the basis for the use of your personal data is the necessity for the correct execution of that assignment and/or agreement.

For existing customers, the basis is our legitimate interest to provide our customers with offers and to keep them informed about our similar products and services.

Your personal data is used by WoonStore for the following purposes:

  • To execute a command,
  • To inform you about the status of your order,
  • To measure customer satisfaction,
  • To answer questions you have asked,
  • To improve our services and adapt them to your wishes. In this context, we may also use your personal data for profiling purposes.
  • To inform you about current and future activities and offers, either by post, telephone or e-mail.
  • To send newsletters, both electronically and by post.
  • In addition, your data is used anonymously in management information and analyses. With the results of this, we are better able to further increase customer satisfaction and we can further improve our services, products and website.
  • WoonStore will not make your data available to third parties, unless this is necessary for the correct execution of the assignment and/or unless there is a legal obligation to do so.

Retention period of personal data

WoonStore does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply at least the legal retention period for storing personal data.

Viewing and changing your data

You can request WoonStore to:

  • access, adjustment or deletion of the personal data that WoonStore collects about you.
  • limitation of the processing of the personal data that WoonStore collects about you.
  • transfer of the personal data that WoonStore collects about you.

You can submit your request by sending an email to customerservice@woonstore.nl . To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy.

WoonStore strives to process your request as quickly as possible, but will do this no later than the legally established period of 1 month. Once we have processed your request, we will provide you with the necessary information. If your request is unexpectedly rejected (this may be because your request is contrary to the law), we will of course provide you with an explanation as to why WoonStore was unable to process your request.

The information provided to you will only be used to handle your question. After completing your request, this data will be deleted.

You have the right to file a complaint with the Dutch Data Protection Authority if you wish.

Attendees

If you are, or want to become, a participant at WoonStore, you share specific information about your company. For example, the name, contact information and Chamber of Commerce details. This information is used by our commercial department to inform you about opportunities to participate or other collaboration at or with WoonStore. The data will only be used for this provision of information and will not be shared with others unless you explicitly allow this. We also record your e-mail address for the purpose of a newsletter about business developments regarding WoonStore. The stored data can be viewed not only by our commercial department, but also by internal IT administrators. As far as we are concerned, the duration of the storage of this data is indefinite, in principle as long as you are interested in participating. If you object to this or change your mind at a later time, we will delete your data from our file or have it changed. Please contact us directly via customerservice@woonstore.nl .

Applicants

If you apply for a job with us, we will store your data in order to possibly make you an offer for another position in the future. This means that we store information about your work and education history, your address, contact details and the motivation letter you sent us. If you do not want your data to be stored by us, or if you do not wish to be approached for other positions, you can indicate this during the application process or change it afterwards by contact customerservice@woonstore.nl .